What We Tell Buyers We Can't Do

Short answer: a supplier who says yes to everything is guessing. Here is what we say no to, and why. If your need is on this list, you will save time by knowing now.

Products we don't make

What we do make: bath linen, bed linen and bathrobes, with kitchen and table linen made to order.

Terms we don't offer

• Samples without charge. Samples are paid, with the sample and courier cost quoted upfront. See why we charge for samples.
• Open credit. Our terms are 50 percent advance and 50 percent on completion, before dispatch. We don't ship on open account.
• Buffer stock held for you. We make to order. We don't keep your spec on a shelf waiting for a call-off.
• Prices fixed for a year regardless of cotton. A quote has a validity date.
• Shipping from other Indian ports. Goods leave from Cochin or Vizhinjam.

Timelines we don't promise

• Production in under 30 days as a standard. Our lead time is 30 to 45 days. If a deadline needs less, ask, and we'll say honestly whether it can be done.
• A guaranteed arrival date. We control the ship date. The sea, the port and customs are not ours to promise.

Order sizes we can't take

Towel trial runs start at 500 pieces, and wholesale pricing at 2,000 pieces per SKU. Below 500, a towel order can join a run we already have in production, in that run's size, weight and colour, and our four running sizes carry no minimum. Bed linen and white robes start at 50 pieces per size. A fully custom towel in a custom colour at 100 pieces is not something we can make sensibly.

Claims we won't make

• That we own the plant. We are an export house. Each stage of an order runs at a specialist unit, and we own the spec, the checks and the shipment.
• Certificates that belong to someone else. OEKO-TEX Standard 100 is available on certified lines. Organic and social-audit certificates sit with specific certified units and are confirmed per order.
• Wash-test results we have not run. We describe what a product is built for. We don't quote test numbers we can't show.
• Client names and review scores. You won't see a star rating on our site until real buyers have given one.
• A duty rate as fact. Our duty tools give planning figures. Your customs broker has the final word.

Things we will say instead

• "Let me check," when we don't know.
• "That will cost more, and here is why."
• "That spec will not survive your laundry. Here is one that will."
• "Another origin is cheaper for that product in your market." For example, EU buyers of container volumes of plain white terry have a 12 percent duty reason to look at Pakistan or Türkiye today.

Why publish this

Because the fastest way to lose a buyer is to say yes and then fail. A clear no costs us an order. A broken yes costs the buyer a season. In 2026 we went through our own website and removed claims that did not belong to us. This page is part of the same habit.

If your need is not on this list

Then we can probably help. See why buyers choose Anabyn for what we do offer, and send us your requirement. You will get a straight answer either way.